The immediate aftermath of a flooding event can be overwhelming, and knowing where to turn can be difficult. We are here to help. The following guidance outlines essential information to help you navigate the recovery process.
Insurance Tips
- Contact your insurance provider immediately to begin the claims process. Ask what to expect and note any filing deadlines or required documentation.
- Itemize damaged possessions and take photos of them. Afterward, discard perishable foods and items that pose a health hazard (e.g., soft furnishings that may harbour mould).
- Consult your insurance provider before signing contracts with cleaning, remediation or maintenance contractors. Always check that contractors are licensed, bonded and insured.
- Meet with your loss adjuster to discuss the next steps.
Personal Safety Guidance
- Don’t return home if you evacuated until authorities say it’s safe to do so.
- Check with your local public health unit or drinking water authority to ensure your water supply is safe, as flooding may contaminate drinking water. In the meantime, drink bottled water.
- Never touch electrical equipment if it’s wet or you’re standing in water.
- Wear protective clothing, gloves and a respirator when working in flood waters to prevent injuries and illnesses. Flood water can contain sewage, spilled chemicals and hidden debris.
- Take steps to dry out your home to prevent mould.
Weather Alerts
- Environment Canada
- Weatheradio (weather broadcasts)
Disaster Assistance Recovery Resources
- Canadian Red Cross
- The Salvation Army: 1-800-725-2769
- Disaster Aid Canada: (250)-661-9665
- Canadian Mental Health Association (for emotional and mental well-being support)
Knowing where to go for help and what to tackle first can be challenging in the aftermath of a flooding event. We can guide you through recovery actions, streamline the insurance process, and help you and your family regain some normality Contact us today to find out more.